Everything important, in one clear place.

1. Who is responsible for your information

Ampera EV Ltd, trading through its AVENRÀ brand is the data controller for Aimee. Ampera EV Ltd is registered in England and Wales under company number 16439998. Registered office: 34–40 Witham, Witham, Hull, England, HU9 1BY. Privacy contact: privacy@engramintelligence.com. ICO registration: Z3572599.

3. Information we collect

We may collect account and contact information, age or age-assurance status, profile details, text conversations, memories and preferences, images, voice notes and transcripts, optional SMS content, optional contribution records held separately from Aimee accounts, device/security logs, relationship indicators, routing metadata, safety flags, support requests, complaints and audit records. Conversations may contain sensitive information you choose to share, including health or sexual information, and information about other people.

4. Why we use it

We use information to provide and personalise Aimee, maintain conversation continuity, deliver voice/SMS/image features, administer optional contributions separately from conversations, protect accounts, apply boundaries and safeguards, investigate complaints, conduct tightly controlled quality reviews, comply with law and improve reliability.

5. Our lawful bases

We normally rely on contract to provide the service, legal obligation for statutory duties and records, and legitimate interests for security, platform integrity and proportionate quality assurance. Where special-category information is processed for the service or optional quality review, we ask for explicit consent where required. Safeguarding, prevention of unlawful acts, vital interests and legal claims may rely on separate legal conditions and do not always depend on consent.

9. Service providers and transfers

Depending on the feature, information may be processed by contracted providers supporting hosting, email, analytics, conversational AI, adult-model routing, voice transcription, speech generation, SMS, payment processing, live information and age assurance. Current providers include WPX Hosting for website hosting and email, Google Analytics for website analytics, Anthropic, OpenRouter and its selected model provider, Deepgram, ElevenLabs, Google Gemini for enabled internal voice-analysis tests, FireText, and Stripe for optional one-off contribution payments on a separate hosted checkout. No Aimee account ID, conversation or memory is sent with the contribution link. The company can access payment information through Stripe for receipts, accounting, refunds and payment enquiries; contribution records are not linked to Aimee accounts or supplied to the conversation system. When enabled, Didit provides camera-based age verification and a document/face-match fallback. We use contracts and, where required, UK transfer safeguards. The exact provider list is maintained in our internal processing register and this notice will be updated after material changes.

10. How long we keep information

New incoming voice notes are held temporarily while they are transcribed by Deepgram, then the uploaded recording is removed from Aimee’s server after processing. For explicitly enabled internal test accounts, we also send the current recording to Google’s Gemini API to describe audible delivery and sounds, such as pace or laughter, and tentative emotional expression. These fallible observations accompany the transcript for the current reply; they do not verify feelings, identity, age or consent and are not used to change relationship scores or access. Observation envelopes are scheduled for deletion after 24 hours and are ignored after that period even if cleanup is delayed. The transcript and reply remain part of the conversation, and a reply may reflect those cues. The original incoming recording is not available for replay. Previously saved recordings and Aimee’s saved spoken replies follow the conversation retention periods below. Providers have their own applicable retention arrangements; deletion from Aimee’s server does not confirm deletion from provider systems.

We keep account conversations and related media while the account is active so Aimee can maintain continuity. After verified account closure or a valid erasure request, live conversation data is normally deleted within 30 days and expires from backups within 90 days, unless a documented legal, complaint or safeguarding hold applies. Financial records are normally retained for six years. Safety, complaint and audit records use shorter or longer periods according to seriousness and legal need.

13. Security and breaches

We use access controls, pseudonymisation, authenticated media access, audit logging and restricted senior review. No system is completely secure. We maintain a breach-response process and will notify the ICO and affected people where the law requires it.

15. Changes

We will update this notice when the service, providers, review arrangements or legal requirements materially change. The effective date and prior versions should be retained.

2. Who Aimee is

Aimee is an artificial-intelligence companion. She is not a human being, medical professional, therapist, emergency service, lawyer or law-enforcement service. AI replies and safety classifications can be inaccurate.

6. AI, profiling and adult-content routing

Aimee analyses conversation context and maintains relationship indicators to adapt her replies. These indicators are not used to decide employment, credit, insurance or other legal entitlements. Consensual adult intimacy may be routed to a specialist model. Adult functionality is for verified adults only and must be protected by highly effective age assurance; a simple age declaration is not treated as sufficient.

7. Human review

Full chat logs are available only to approved Senior Safeguarding reviewers or HQ Directors. Reviews are not continuous and are not a routine word-for-word assessment of every account. They are sampled or triggered by a complaint, support issue, previous safeguarding concern, higher-than-average adult specialist use, higher-than-average user imagery, or another documented safety/quality reason. Users are pseudonymised by default. A reviewer must start a reasoned, time-limited and audited session. Name, email and phone are hidden unless a separate audited request explains why identity is genuinely necessary. Optional sensitive quality review is subject to the consent controls described when you join or in settings. Safeguarding and legal review may still occur where lawful and necessary.

8. Safeguarding

Aimee uses automated and human safeguards for concerns such as coercion, non-consent, minors, exploitation, grooming, serious violence, self-harm, stalking, doxxing and potentially unlawful activity. A flag is an indicator, not proof. Where there is a serious and credible risk, authorised staff may review relevant information and may share the minimum necessary information with emergency services, law enforcement or another appropriate safeguarding body where lawful. Aimee cannot guarantee that a risk will be detected or that emergency help can be sent.

14. Children and age assurance

Aimee is an adults-only service. Adult/pornographic features must not be made available on the basis of self-declared age alone. When camera verification is enabled, Didit receives your live camera check and any requested identity document directly. Aimee stores a minimal result, method, policy, date and references, not selfie or document images, document numbers or date of birth. These images are not sent to our conversation models. We request deletion after an automated decision; incomplete or inconclusive sessions are normally queued for deletion within 24 hours. An explicit request for human help can retain available evidence for up to seven days from starting the check. Deletion failures are retried and may extend this time. Provider backups, audit logs and other records may have separate retention. Authorised provider and organisation staff may have access according to their roles and controls. Account-linked verification records are removed on account erasure; minimal detached cleanup references remain while remote deletion is unresolved. Existing staff verification remains available. Open Age verification or request human help. Children must not use Aimee or submit personal information.

Contact and urgent help

Privacy, rights or complaints: privacy@engramintelligence.com. Post: 34–40 Witham, Witham, Hull, England, HU9 1BY. For immediate danger call 911. Call or text 988. Aimee is not monitored continuously and is not an emergency channel.

11. Your choices and rights

You may have rights to access, correct, erase, restrict, object to or receive certain personal information, and to withdraw consent. You can also complain about how we use your information. Some rights depend on the lawful basis and circumstances. We may need to verify your identity, but we will not ask for more evidence than is reasonably necessary.

12. Data protection complaints

Use the electronic form on the website or contact the privacy address above. We will acknowledge a formal data-protection complaint within 30 days and respond without undue delay. You may also complain to the Information Commissioner’s Office.

Contact and urgent help

Privacy, rights or complaints: privacy@engramintelligence.com. Post: 34–40 Witham, Witham, Hull, England, HU9 1BY. For immediate danger call 911. Call or text 988. Aimee is not monitored continuously and is not an emergency channel.

Official source references

1. ICO, Guidance on AI and data protection: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/guidance-on-ai-and-data-protection/

2. ICO, When do we need to do a DPIA?: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/accountability-and-governance/data-protection-impact-assessments-dpias/when-do-we-need-to-do-a-dpia/

3. ICO, Documentation and records of processing activities: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/accountability-and-governance/documentation/

4. ICO, Special category data: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/lawful-basis/a-guide-to-lawful-basis/special-category-data/

5. ICO, Appropriate policy document template: https://ico.org.uk/media2/migrated/2616286/appropriate-policy-document.docx

6. ICO, Right to be informed / privacy information: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/the-right-to-be-informed/

7. ICO, Data protection complaints procedure: https://ico.org.uk/for-organisations/how-to-deal-with-data-protection-complaints/

8. ICO, Personal data breaches: https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/

9. ICO, International transfers: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/international-transfers/

10. Data Protection Act 2018, Schedule 1: https://www.legislation.gov.uk/ukpga/2018/12/schedule/1

11. Data (Use and Access) Act 2025: https://www.legislation.gov.uk/ukpga/2025/18/contents

12. Ofcom, AI chatbots and online regulation: https://www.ofcom.org.uk/online-safety/illegal-and-harmful-content/ai-chatbots-and-online-regulation-what-you-need-to-know

13. Ofcom, Age checks to protect children online: https://www.ofcom.org.uk/online-safety/protecting-children/age-checks-to-protect-children-online

14. Companies House, Ampera EV Ltd: https://find-and-update.company-information.service.gov.uk/company/16439998

Funding disclosure updated 8 October 2026. The remaining policy material retains its existing draft and review status.

Contributing is optional

Everyday in-app conversation is free. A contribution is a one-off payment towards Ampera EV Ltd’s operation of Aimee, not a subscription or a purchase of preferential access. No Aimee login is needed to use the public contribution link.

Separate from your conversations

The contribution link does not send your Aimee account ID, conversation history, memories or profile to Stripe. We do not link contribution records to Aimee accounts or supply contribution status to Aimee’s conversation system.

Payment details are not anonymous

Stripe processes the payment and information entered during checkout. The company can access transaction information through Stripe for receipts, accounting, refunds, fraud prevention and payment enquiries. Depending on the checkout and payment method, this can include a name, email address, billing details, amount, date and payment status. Keeping these records separate from Aimee accounts does not make the payment anonymous.

Reminder preferences

For signed-in users, the app records whether monthly support reminders are disabled and which calendar month a reminder was shown or dismissed. These are reminder preferences, not a record of whether you contributed. Selecting “Don’t remind me again” stops future reminders.

Questions, records and refunds

Use the contact details on this privacy page for questions about contribution records or a payment enquiry. Include the payment receipt reference where available, but never send full card details. Financial records may be retained for accounting or legal requirements separately from deletion of an Aimee account.